While there should be no actual interruption in your support, this will influence some account management features, such as activating on the network itself according to some tweet from Mint Mobile. At the time of publishing this guide, there’s no word on when it will be fixed or what the problem is.

You might want to hold off doing something which could take you reactivating your phone In case you have service through a T-Mobile MVNO. Since the night of April 9, 2019, many users on line are reporting issues using reactivating or using a first-time activation. Including users on networks like Republic Wireless, Mint, and Google Fi.

Thank you for your patience,

Updated 12:14 PM ET: A post on the Reddit ribbon in the Google Fi community supervisor claims that”The team knows and is actively working on a fix.” Full statement is attached below:

Upgraded 10:35 AM ET: Users on Google Fi are now getting a care message notifying them that account management features are inaccessible right now while improvements are being created. That which is expected to be functional by April 10, 2019. The statement reads:
Updated 4:41 PM ET: A couple of hours after the activation issues started popping up, Google Fi’s Twitter accounts has started sharing which everything should be back to functioning like normal.

When that affects and the issue goes away, we will update this and let you know.


— MintMobileCares (@MintMobileCares) April 10, 2019

Fi is presently experiencing a temporary system issue, which is preventing some accounts functionalities that are related. The team knows and is actively working on a fix. I shall update this thread and after the problem has been resolved.